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Privacy Policy

Effective Date: January 1st, 2024
Last Updated: August 16th, 2024

Hedrick Fire Protection operates this website (HedrickPro) to provide fire suppression systems, fire extinguishers, and related safety equipment. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you interact with our website, products, and services, including when you make payments through Stripe.

1. Information We Collect

We collect the following types of information when you use our Site or make a purchase:

  • Personal Information: Name, billing/shipping address, email address, phone number, and payment details.

  • Payment Information: When you make a purchase, payment data is processed securely by Stripe. We do not store your complete credit or debit card information.

  • Account Information: Login credentials if you create an account on our Site.

  • Order Information: Products purchased, order history, and transaction records.

  • Technical Information: IP address, browser type, device type, operating system, and usage data (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support and respond to inquiries.

  • Improve our Site, products, and services.

  • Send transactional emails (e.g., order confirmations, shipping updates).

  • Comply with legal, tax, and regulatory obligations.

  • Prevent fraud, protect security, and maintain integrity of our systems.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Such as payment processors (Stripe), shipping carriers, and IT service providers who help us operate our business.

  • Financial Institutions: Through Stripe Financial Connections, when you consent to securely link your financial accounts.

  • Legal Requirements: If required by law, regulation, subpoena, or court order.

  • Business Transfers: If our business undergoes a merger, acquisition, or sale.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Stripe and Financial Connections

We use Stripe to process payments and may offer Stripe Financial Connections to allow you to securely link your bank account. By using Financial Connections, you consent to Stripe collecting and sharing your financial data with us as described in Stripe’s Privacy Policy. We do not have access to or store your full banking credentials.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain secure sessions.

  • Analyze website traffic and usage.

  • Personalize your experience.

You can manage or disable cookies in your browser settings, though this may affect certain Site features.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions.

  • Provide services.

  • Meet our legal and tax obligations.

  • Resolve disputes and enforce agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your information (subject to legal and contractual obligations).

  • Opt out of marketing communications.

To exercise your rights, contact us at the email address below.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it.

10. International Users

If you access our Site from outside the United States, your information may be processed and stored in the U.S. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our Site with an updated “Last Updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

HedrickPro.com
Email: [email protected]
Phone: (208) 541-7700